Alketo.
Support

Support

Something not working, or something you would like the app to do? Write to us — a real person reads it.

support@alketo.app
HOREC GROUP s.r.o. · Pri parku 1636/14, 900 26 Slovenský Grob, Slovakia
Tell us your phone model and what you were doing when it went wrong. Please do not send us the text you were translating — we do not need it and would rather not have it.

Common questions

The app says I have reached my monthly limit

The free version includes a set number of translations and minutes of speaking each month. Both reset on the first day of the month. If you need more, you can subscribe or buy a top-up in the app.

What counts as a translation, and what counts as speaking minutes?

Translations are counted for text, photographs, a single sentence in Voice, a message in a room and the double-check pass.

Speaking minutes are counted only in the live interpreter, where the app listens continuously. Typing in a room costs no minutes at all.

The microphone does not hear me

Check that the app is allowed to use the microphone in your phone's settings. In the live interpreter, wait for the short beep — it means the microphone is open. Starting before it means the first sentence is lost.

My language is missing, or the interface is in English

Alketo translates between 56 languages. The interface itself is offered only in the languages a person has proof-read; in the rest you will see the buttons and headings in your language and longer sentences in English. This has no effect on translation quality — that is the same in every language.

A photograph was not read correctly

Text is read on the phone itself. Good light and a straight-on angle help most. For a long or official page, turn on Document — it translates the whole page in one piece and keeps numbers, dates and units exactly as written.

How do group rooms work?

One person creates a room and gets a six-digit code. Everyone else enters that code and chooses their own language. Whatever anyone says or writes arrives in each person's language. The room works over the internet, so people do not have to be in the same place.

Does the app work without internet?

Translation needs a connection. Your history and glossary are on the phone and can be read offline.

How do I delete my data?

Delete the app. Your history, glossary and settings live on your phone and go with it. We hold nothing but a random device number, and that lives only in the server's memory. See the Privacy Policy.

I want a refund, or to cancel my subscription

Subscriptions are handled by the App Store or Google Play, not by us. Cancel in the subscription settings of your store account; refunds are requested there too.

Reporting a translation that was wrong

This is the most useful thing you can send us. Tell us which languages, roughly what the original said and what came back. Please leave out anything personal — a made-up sentence that fails the same way is just as useful to us.